Returns & refunds

Last updated: 12/11/2026

Right of return

Under Moroccan consumer protection law no. 31-08, you have 7 days from delivery to return a product, without giving a reason.

Conditions

• The product must be new, unused, in its original packaging and complete (accessories, manual, box).
• For hygiene reasons, opened or unsealed perfumes, cosmetics, skincare and earphones cannot be returned unless they are faulty.
• Return shipping is paid by you, unless the product is faulty, damaged or not what you ordered.

Damaged, faulty or wrong item

Contact us within 48 hours of delivery with a photo of the product. We will offer an exchange or a full refund, delivery included.

How to return

Write to us with your order number (for example HDXXXXXX) and the reason. We will arrange the pickup with you.

• Operator : Hdiya
• Address : Morocco
• Phone : ⁦+212 6 82 17 98 44⁩
• WhatsApp : ⁦+212 6 82 17 98 44⁩

Refunds

Once we receive and check the returned product, we refund you within 7 days by bank transfer or money transfer (for example Cash Plus or Wafacash), as you prefer.